TK Elevator secures substantial service contract for Dubai International passenger and airport equipment

Düsseldorf (Germany), March 10, 2025 – TK Elevator (TKE), a global leader in vertical transportation and urban mobility, further solidified its role as a premier infrastructure partner in the Middle East with a new 10-year contract with Dubai Airports to service and maintain Dubai International’s (DXB) Passenger Boarding Bridges (PBB) and aircraft stand equipment. The contract includes service provision for all four concourses in DXB, including the prestigious Concourse D, and Concourse A – home to Emirates and purpose-built for the world´s largest passenger airplanes, the A380 and B777.

At DXB, TKE provides comprehensive, integral life-cycle services, including 24/7 maintenance for the uninterrupted operation of 152 PBBs, pre-conditioned air, and ground power units at one of the most demanding airport facilities worldwide. By optimising the lifespan and performance of key airport assets, TKE advances DXB’s sustainability goals and operational excellence.

“Our reputation for service and product excellence coupled with deep experience and relationship with Dubai Airports enabled us to understand the specific service and operability requirements of the world’s busiest airport for international passenger traffic,” said Ignacio Medina, CEO Airport Solutions at TK Elevator. “We are honored to be awarded this service contract to continue to secure DXB’s expansion and rating as a flagship airport for global travel.”

As Dubai’s main airport, DXB is the world’s busiest international airport, having served 92.3 million passengers in 2024¹. Guaranteeing the safety, comfort, and dependability of transport for guests and staff is of utmost importance. TKE assures this by meeting the highest quality and service standards set by global aviation leader Dubai Airports, operator of DXB.

Through customer service-oriented lifecycle management, TKE enhances Dubai Airports’ ability to achieve high asset availability and deliver exceptional passenger experiences. Aligning with Dubai Airports’ operational priorities, the partnership leverages strategic operations and maintenance decision-making frameworks to facilitate the transition from maintenance-centric practices to a customer-focused delivery model. Furthermore, TKE’s expertise in lifecycle management and obsolescence planning ensures the long-term reliability of DXB’s infrastructure while maximizing operational efficiency.

Omar Binadai, Chief Technology & Infrastructure Officer at Dubai Airports said, “Dubai International (DXB) thrives on partnerships that drive seamless journeys for tens of millions of guests annually and support the operational backbone of our airport. Our collaboration with TK Elevator reflects this ethos, combining innovation and reliability to enhance critical airport infrastructure. This agreement ensures DXB continues to set global benchmarks in operational excellence and guest experience, keeping the world’s most connected airport running at its best.”

TKE’s relationship with Dubai Airports began in 2004, covering a large span of products and services to efficiently and safely move people in DXB. The partnership brought the world’s-first PBBs designed and implemented for the A380 - bridges that are still in operation today. In September 2024, the companies announced a multi-year Universal Service contract which covers close to 5,000 TKE and third-party elevators, escalators and other equipment throughout DXB for passenger and cargo operations. Dubai Airports has consistently partnered with global service providers like TKE to deliver service excellence, setting benchmarks in service reliability and innovation.

¹ _{DXB records highest annual traffic in 2024, celebrating a decade as the world’s busiest international airport}

PRESS IMAGES
can be downloaded here (Source: TK Elevator).

ABOUT TK ELEVATOR
TK Elevator (TKE) is a global leader in vertical transportation and urban mobility. We provide engineering that keeps the world moving, from design to installation and maintenance on any brand of elevators, escalators, walkways, lifts, passenger boarding bridges, stairlifts, platform lifts and home elevators – any place and any time. With our digital solutions like AGILE and the IoT platform, MAX, there are no longer any limits to urban mobility. TK Elevator became independent following its separation from the thyssenkrupp group in 2020. The company achieved sales of €9.3 billion in fiscal year 2023/2024. With around 50,000 employees, 25,000 service technicians and over 1,000 support centers globally, we are moved by what moves people. TKE – Move Beyond.