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Keeping everybody moving

With 30% of the world’s elevators being over 20 years old and mobility equipment generally being in almost constant use, service is more crucial than ever.

This is why Universal Service by TK Elevator exists, to keep your infrastructure moving – whatever brands of equipment you have – and optimize planning for maximum possible uptime.

Welcome to your new kind of service solution

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We've got you covered

Universal Service by TK Elevator makes life easier for tenants and busy building professionals, enhancing your experience by ensuring improved operating efficiency and passenger safety at any scale – elevating service from reactive repairs to proactive cover. It is built around three key pillars:

ANY BRAND

Our 25,000+ technicians are trained and supplied to service multi-brand vertical transportation equipment to the highest industry standards.

ANY PLACE

We’ve invested in building one of the industry’s most comprehensive worldwide local coverage network to service customers anywhere.

ANY TIME

As a trusted partner, we’re available 24/7/365 to ensure maximum possible portfolio-wide uptime via remote and on-site support.

Global expertise for every brand

Our International Technical Services network for multi-brand engineering delivers a level of expertise and support above and beyond anything our competitors can offer. Everything you need, for whatever equipment you have, from a single source.

• Reverse engineering excellence
• Training on new and old elevator control systems
• 24/7/365 on-site real-time support
• Access to cutting edge diagnostic tools for multi brand troubleshooting

Complete service solutions

  • 1.5mn+ Units under maintenance
  • 30%+ Third party equipment service
  • 2mn+ Spare parts distributed p.a.

Service that's always open

Whether your doors slide, rotate or swing – we make sure they work. Our 25,000+ technicians are regularly upskilled and supported to maintain all door systems, regardless of manufacturer.

Everything in motion

Keeping people and buildings moving requires an expertly curated network, that can connect the right specialist knowledge and locally available OEM spare parts to the right task – any Brand, any Place, any Time. This is Universal Service by TK Elevator.

Universal support

With 25,000+ technicians operating from 1,000+ locations in 100+ countries, whenever you need us we've got you covered. And in case of emergency, our Service24 Centers are available around the clock to help keep business moving safely and efficiently.

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A new dimension in service

Through Microsoft's augmented reality HoloLens technology, technicians will soon be able to remotely visualize elevator problems in 3D, diagnose issues and prepare what’s needed in advance of site visits – saving time, resource and of course, stressful service interruptions.


Always there

Service like no other for all systems. Universal Service by TK Elevator delivers unrivalled cover and support for multi-brand vertical transportation equipment, ensuring 24/7/365. Our global network generates global technical know-how, allowing us to analyze, assess and solve issues anywhere and at any scale, in real-time. This, combined with access to locally stocked OEM spare parts, means you’ll never be kept waiting for scheduled maintenance or necessary repairs.

Professional care that's personal to you

Our Service24 Centers are staffed by qualified TK Elevator employees working to the highest international quality standards. This enables us to provide you and your tenants with optimal support and uptime.

We work systematically

Service is only as good as the team that provide it. This is why we resource our global team of 50,000+ employees with intelligent tools and regular training to ensure you recieve the best service offering available.

Online customer portal: Enjoy the view

If you need to view a contract, maintenance checklist or technical details, our customer portal makes all your information available in just a few clicks. The document management system allows easy access to attachments and saves valuable time when archiving. This also includes the audit-proof storage of all documents for up to ten years. You can make inquiries via the portal and also request and track service calls.

Move into the future with MAX

MAX is one of the industry’s first real-time, cloud-based predictive maintenance tool that can cut downtime by up to 50%. This means fewer disruptions, faster response times and maximum availability of your elevators and escalators. Welcome to next-generation service.

Discover MAX

Universal standards

Safety is our core value. We ensure all maintenance is performed according to ISO/EN guidelines and equipment is maintained in line with international and global technical standards.

Our regional service centers are ready to answer questions and provide rapid on-site support, as well as a 24/7/365 emergency call service – so you can be sure if help is needed it will arrive fast.

Our worldwide network of 25,000+ accredited and certified technicians are capable of safely handling any task, from fault analysis to equipment malfunction or passenger entrapment.

Whatever the challenge, you and your passengers are safe with Universal Service by TK Elevator.

Our commitment goes full circle

We believe in the value of long-term partnerships. from day one we'll work together with you to create the right service concept, and provide a local contact so you always have a fast-track to advice and assistance whenever you need it.

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Automatic detection, diagnosis and instant callouts mean we fix breakdowns faster.

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