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Previna. Preveja. Relaxe.

Drawing on data sourced from our growing global portfolio of connected elevators and escalators, MAX Smart Maintenance Hub learns more every day, providing actionable insights, so emerging issues can be addressed with pinpoint accuracy, often ahead of time.

With MAX, the future is today

Predictive maintenance works by combining the power of cloud computing, big data and machine learning. MAX monitors all connected units in real-time. A 24/7 digital partner, it continuously collects data on your elevator’s performance, components and systems, which it sends to the cloud. There, MAX uses algorithms to determine when your equipment will require maintenance from our technicians, effectively solving breakdowns before they happen.

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MAX solves breakdowns faster

Automatic detection, diagnosis and instant callouts mean we fix breakdowns faster. Predictive maintenance improves availability by maximizing uptime.

Maximum uptime, minimum stress

At TK Elevator, we’re reinventing how your elevators and escalators are serviced.

Through constant monitoring, our MAX box can identify problems as soon as they arrive, and notify you and our call center. If needed, we proactively dispatch our technicians. Arriving on site with all the necessary equipment and repair information, they can quickly resolve the problem and put the equipment back into service.

80% of the time, we arrive before you are even aware of the problem!

Thanks to the automatic detection of issues, our statistics have shown that our call center is alerted, and a technician often arrives on site before you even know there your equipment is not working properly. [Source: MAX case study in USA, 2019]

Fault detected

As soon as a problem arises, data is sent to the cloud where MAX analyzes the issue and a notification is sent to you and our customer center.

Remote diagnostics

Our call center carries out diagnostics.

Technician dispatched

A technician is automatically dispatched (if needed), and receives fault details and a suggestion of spare parts to bring on site. Once on site, he proceeds to the repair, helped by a virtual coach on his tablet.

Repair notification

You are informed once the problem is solved.

MAX Digital Service Packages

24/7 service data

24/7 global access to equipment and service data

Real-time

Real-time actionable maintenance insights

Technical support

Technical support is always ready

Less technical visits

No wasted technician visits

There is a MAX solution for every customer need

Whether you are a property manager or a building owner, you will experience peace of mind by gaining access to real-time elevator data, performance statistics and notifications. If an elevator shuts down, you will often know about it before tenants. It’s all about the data. Choose the monthly package that works best for you:

We make it easy to choose the right solution.

Solution Features MAX Plus MAX Pro MAX Premium
IoT connection with MAX virtual coach #25cf #25cf #25cf
Web portal and mobile app access #25cf #25cf #25cf
Email notifications #25cf #25cf #25cf
MAX traffic statistics #25cf #25cf #25cf
Real-time status and failure alerts #25cf #25cf #25cf
Auto response / dispatching #25cf #25cf
Social distancing service #25cf #25cf
No charge running on arrival guarantee #25cf #25cf
Max team monitoring (concierge) #25cf
Predictive intervention #25cf

Be empowered: you know what is happening.

Review. Respond. Around the clock.

Now you can access all relevant information from any MAX-equipped unit via our Customer Portal. It's your gateway to seeing what's going on across your entire portfolio - anytime, anywhere. And once you have critical insights, they are easy to address at the touch of a button, ensuring help is at hand - often before issues arise. A problem detected, is a problem prevented.

Get smarter about maintenance here

Other MAX solutions

MAX Voice

Opcional disponível em todos os pacotes e que lhe permite acesso a um sistema de comunicação por voz direto do elevador até a nossa central de atendimento, por meio do botão de alarme.

Contact our team to know more about MAX

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