Any brand | Any place | Any time
Universal Service by TK Elevator

All lift types, all escalator models, from any manufacturer

Regardless of the original manufacturer, age and type, we ensure that your passenger and freight lifts, escalators and moving walks function safely, efficiently and reliably. Our customers entrust us with their equipment in residential and commercial buildings, public transport infrastructure and airports as well as shopping centres and entertainment facilities.

The premier foundation of TK Elevator's Universal Service is our highly skilled workforce – with the unique addition that every TKE technician is backed 24/7 by an entire global network of dedicated multi-brand service experts.

One service company for all lifts? We've made it our business!

In our 10 ITS competence centres, 3 of them located in Europe, veteran lift and escalator service engineers team up with electrical, mechanical and software experts to provide 360° support to our regional service branches. They produce maintenance manuals and repair instructions, training courses with realistic controller models, and e-learning videos. They have also perfected the art of reverse engineering and provide powerful diagnostic tools that directly plug in to elevator controllers of almost any brand.

By refurbishing and stocking critical and rare electronic spare parts such as printed circuit boards, ITS also brings a sustainability aspect to our service.

How we operate: 7 regional branches, 200+ service engineers

In the United Kingdom, TK Elevator is headquartered in Nottingham with strong regional service branches in Glasgow, Manchester, Bishop's Stortford and London. The Northern Ireland branch is located in Belfast. Our offices in the Republic of Ireland are situated in Dublin. In total, our branches operate with more than 200+ lift and escalator service engineers, each dedicated to specific local areas. Together, they form a comprehensive service network with the shortest-possible distances to our customers' locations.

Committed to partnership throughout the product life cycle

Quality maintenance is more than "oil and grease" and troubleshooting inevitable breakdowns. A successful service partnership also means balancing maintenance requirements with the needs of owners and users. For that, we think and act beyond the regular maintenance, to the timely replacement of wearing parts, and to well-executed repairs that don't keep you waiting. We anticipate usability impacts and take into account economic aspects for the owner, for example by spreading out necessary investments over time.

Universal Service at "any time" also means: always at the right time.

Always transparent in what we do

With all of our Universal Service offerings we strive to make things easier for our customers and reduce complexity, especially in administrative processes. After all, the best service partners are the ones you hardly ever notice – because everything just works. At the same time, modern-day paperless maintenance and digital transformation allow us to increase transparency.

Whether you wish to follow a "no news is good news" approach or like to dive deep into performance analytics and the service statistics of your lift or escalator, all insights are readily available – or, with the TKE online customer portal: directly at your fingertips around the clock.