How to get any lift serviced by TKE
Making the switch
to TK Elevator
is easy

Switching to TK Elevator (TKE) for the maintenance of your elevator is designed to be seamless and straightforward. We have streamlined processes to ensure minimal disruption, making the transition as smooth as possible. Start by compiling an overview of your current contracts, expiration dates and auto-renewal clauses. An important aspect is timing: Most lift service contracts run on a calendar-year basis with a notice period of several months (minimum: three). This means starting to look for a new maintenance provider in October may be too late. Our checklist will help you.Feel free to contact us for support.

We're known for customer relationships at eye level and for our transparency. That's why our open and honest answer to this question is: As long as the warranty for your new lift from the original manufacturer applies, it is in your best interest to not risk voiding it. Allowing a third party to perform maintenance and repairs could be excluded in the warranty conditions. That said, it is generally possible to buy a new lift from company A and get maintenance service from company B from the start while the product still carries a warranty from company A. Of course, you can check the conditions in your contract and discuss a follow-up service contract with TK Elevator to benefit from our unique multi-brand service capabilities. Call or e-mail us, if you have any questions.

TKE offers a comprehensive range of services, including preventive maintenance, emergency repairs, modernisation solutions, and 24/7 support. Our Universal Service covers all brands and models of lifts, ensuring they operate smoothly, safely, and efficiently. What makes us truly unique is our global third-party competence network "International Technical Services" which provides expertise on demand, direct real-time support and powerful tools for multi-brand maintenance to all TKE service engineers.

Yes, TK Elevator offers comprehensive maintenance services not only for any kind of passenger lift and escalator but also for related products such as freight elevators, small-goods lifts and even passenger boarding bridges for our customers with big portfolios – for example, at airports, train and metro stations, shopping centres, hospitals, etc. Our service covers a wide range of building mobility solutions, ensuring that all your essential access and transport systems are maintained to the highest standards for safety and efficiency.

Yes, a TK Elevator maintenance contract can include dedicated on-site service for events at locations such as football stadiums, event arenas, and theatres, as well as at important infrastructure buildings such as metro stations and hospitals. Our service teams are very experienced and whenever possible, they will plan regular maintenance jobs at times of low traffic. We are used to maintaining escalators at train stations at night and to replacing escalators in shopping centres on Sundays. We can even fly a service technician into a harbour if a maritime elevator on a ship needs repair. Meanwhile, our ITS specialists for all third-party models are available with virtual support for the service engineer on site. We ensure that your lifts, escalators, and related mobility systems operate flawlessly during your important events. Our Universal Service covers all brands and types of equipment, so you can rest assured that we've got you covered: any brand, any place, any time.